Refund policy

M.Wong Return Policy

At M.Wong, our foremost commitment is to ensure a seamless and satisfying shopping experience for our valued customers. If, for any reason, you are

dissatisfied with your purchase, we are here to assist you.

Return and Exchange Guidelines:

Initiating the Process: To initiate a return or exchange, please contact us within 30 days from the date of item receipt. Kindly reach out to us via email at mwong@mwong.co as your initial point of contact.

Eligibility: Your return/exchange request must meet the following conditions:

The item must be in its original condition and packaging.

All accessories, tags, and labels must remain intact.

Proof of purchase (order number, receipt, or packing slip) is required.

Contact Information: Please provide your full name, contact details, order number, and a brief description of the reason for the return/ exchange when contacting us.

Return Authorization: After receiving your request, our customer support team will review your request and provide you with further instructions, including a return authorization if applicable.

Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part.

Refund or Exchange: Upon receiving the returned item and verifying its condition, we will process your refund or exchange, as per your request.

Processing Time: Please allow at least 3 business days for your return/exchange to be processed.

Contact Us: If you have any questions or need further assistance, please do not hesitate to contact our dedicated customer support team at mwong@mwong.co

We appreciate your business and are committed to ensuring your satisfaction with every purchase. Thank you for choosing M.Wong